Shipping Policy

1. Shopping Regions and Delivery Destinations

Dunno Services Inc. operates Canadian and United States online storefronts. The active shopping region is the storefront used for the order; it is not necessarily a statement about the customer's physical location.

The selected shopping region must correspond to the order's delivery country.

2. Other International Destinations

Online checkout is not available for destinations outside Canada and the United States.

Customers requesting delivery to another country may contact Dunno Services Inc. for a custom quote. A custom international order is accepted only after DSI confirms availability, pricing, destination, shipping costs, applicable restrictions, and any other order-specific terms in writing. Customers must not use the Canadian or U.S. checkout for delivery to another country.

3. Shipping Costs

The merchandise subtotal excludes taxes, environmental or recycling fees, duties, special handling, and other non-product charges. Shipping costs are shown before checkout is completed.

Oversized, heavy, freight, remote-location, special-order, configured, or quote-based products may require different shipping terms. Any different charge or shipping arrangement will be disclosed before purchase.

4. Order Processing and Handling

Handling time is the period between order acceptance and handoff to the carrier. For in-stock products, the standard handling range is 0–3 business days after order acceptance and payment confirmation. A zero-day handling time means an eligible order may be handed to the carrier on the same business day; it is not a guaranteed same-day shipment.

Payment approval, address verification, fraud screening, inventory confirmation, product availability, configuration, licensing, provisioning, and carrier scheduling may affect handling time. Any materially different handling commitment for an order will be disclosed before purchase or separately agreed with the customer in writing.

5. Transit and Delivery Estimates

Transit begins when the order is handed to the carrier. Standard carrier transit is typically estimated at 1–7 business days, producing a typical combined handling-and-transit estimate of 1–10 business days.

Actual timing depends on the destination, carrier, service level, shipping origin, remote-area service, holidays, weather, product availability, and circumstances outside DSI's control. Delivery dates are estimates unless Dunno Services Inc. expressly guarantees a date in writing.

6. Fulfillment Locations

Orders may arrive in multiple packages or ship from more than one authorized fulfillment location. Dunno Services Inc. remains the seller and the customer's point of contact for order fulfillment and delivery issues.

7. Delivery Problems

Transit damage, incorrect products, short shipments, missing items, and visible delivery issues must be reported to Dunno Services Inc. within 48 hours of delivery.

When reporting an issue, provide the available supporting information:

• Order number
• Product name and part number
• A clear description of the issue
• Photos of the product, packaging, shipping label, and visible damage
• Carrier notes, case numbers, or delivery documentation

Keep the product, original product packaging, shipping boxes, labels, accessories, manuals, and packing materials while the claim is reviewed.

DSI will verify the reported issue and coordinate the applicable correction or claim process. DSI remains the customer's point of contact throughout the process.

Missing Items and Short Shipments

If an item is missing or a shipment is short, DSI will coordinate correction of the outstanding portion of the order. This fulfillment issue does not by itself create a product return or an automatic right to a refund. No product return is required unless the correction requires recovery of another product.

Incorrect Product Supplied

If a product different from the product ordered is supplied, DSI will coordinate correction of the fulfillment error and provide the required instructions.

If recovery of the incorrectly supplied product is required, DSI will provide or coordinate the applicable return authorization, shipping instructions, and approved return shipping. The customer must not independently return the product.

Transit Damage

DSI will coordinate the applicable carrier claim. The customer must retain the product, original product packaging, shipping packaging, labels, and other requested materials while the claim is reviewed.

The applicable process will determine the appropriate resolution and whether recovery of the damaged product is required. The approved remedy may be replacement, repair, refund, or another resolution.

The product should not be returned or discarded unless DSI provides instructions to do so.

If resolving a delivery issue requires an authorized physical return, refund, defective-product process, or other return-related remedy, the applicable procedures in our Returns & Refund Policy apply.

8. Order Cancellations

A customer may request cancellation before fulfillment, but cancellation is not complete until Dunno Services Inc. confirms it in writing.

An order may become non-cancellable after it has been submitted for fulfillment, configured, provisioned, licensed, activated, shipped, or otherwise committed to fulfillment. Any product-specific cancellation term will be disclosed before purchase or separately agreed in writing.

9. Shipping Support

Contact support@dunnoservicesinc.com and include the order number, customer or company name, delivery address, product or part number, and a description of the request.