Returns & Refund Policy

1. Policy Scope

This policy applies to eligible products purchased from Dunno Services Inc. through online checkout, storefront purchases, and applicable quote-to-order transactions.

DSI reviews and coordinates eligible claims. DSI remains the customer's point of contact.

Product- or order-specific terms supersede this general policy only when they were disclosed before purchase or separately agreed with the customer in writing. An invoice or post-order confirmation cannot retroactively introduce a stricter term.

2. Buyer Remorse and Customer Ordering Errors

Dunno Services Inc. does not offer a general buyer-remorse return or exchange program.

DSI does not accept a return or exchange when the customer:

• Changes their mind or no longer needs the product
• Prefers another model
• Orders the wrong product, SKU, or quantity
• Selects an incompatible product and DSI supplied exactly what was ordered
• Determines the product is unsuitable for its intended use and DSI did not provide incorrect information

Customers should verify specifications, compatibility, licensing, quantities, and intended use before purchase. Contact DSI before ordering when product fit is uncertain.

3. Physical Returns and Approved Remedies

DSI accepts a physical return only when product recovery is required as part of an approved correction, warranty, RMA, damage claim, other eligible remedy, or a remedy required or permitted by applicable law.

A physical return may be required when:

• An applicable defective-product warranty or RMA process requires product recovery
• An incorrectly supplied product must be recovered
• An approved transit-damage process requires recovery of the damaged product
• Another approved fulfillment correction requires product recovery
• Applicable law requires or permits a return remedy

An eligible claim does not automatically create a right to return a product, receive a replacement, or receive a refund. Missing items and short shipments are fulfillment issues, not product returns.

4. Fulfillment Corrections

A fulfillment issue does not automatically create a right or requirement to return the product.

DSI will verify the reported issue and coordinate correction of the order as fulfillment first. Where the problem can be corrected without recovering a product, DSI will coordinate that correction directly. Product recovery occurs only when the approved process requires it.

5. Reporting Deadlines

Transit damage, incorrect shipments, missing items, short shipments, and visible delivery problems must be reported within 48 hours after delivery.

Defective-product and warranty claims are not automatically limited to 48 hours. Their deadlines follow the applicable warranty or RMA terms, contractual rights, and applicable law.

6. Missing Items and Short Shipments

DSI will verify the claim and coordinate correction of the outstanding portion of the order. A missing item or short shipment does not itself require a product return or automatically result in a refund.

7. Incorrect Product Supplied

If DSI supplies a product different from the product ordered, DSI will coordinate correction of the fulfillment error and provide the required instructions.

If recovery of the incorrectly supplied product is required, DSI will provide or coordinate the applicable return authorization and approved return shipping. The customer must not independently return the product. No DSI restocking fee or approved return-shipping charge applies to a confirmed DSI fulfillment error.

8. Transit Damage

DSI will verify reported transit damage and coordinate the applicable carrier claim. Keep the product, original product packaging, shipping boxes, labels, accessories, manuals, photographs, and other requested evidence while the claim is reviewed.

The applicable process determines whether product recovery is required and whether the approved remedy is repair, replacement, refund, or another resolution. Do not return a damaged product until DSI provides or confirms the applicable authorization and instructions.

9. Defective Products and Warranty or RMA Claims

If a product is defective, DSI will identify and coordinate the applicable manufacturer warranty, RMA, repair, replacement, or other support process.

The applicable warranty or RMA process may determine whether the remedy is repair, replacement, credit, refund, or another authorized resolution. A defect does not automatically result in a return, replacement, or refund.

Do not return a defective product until DSI provides or confirms the applicable authorization and instructions. Manufacturer warranties are provided by the manufacturer unless DSI expressly states otherwise.

10. Return Authorization and RMA

Products must not be returned without written authorization.

When approved product recovery is required, DSI may provide or coordinate the applicable:

• RMA, case, or reference number
• Authorized return destination
• Approved shipping method
• Return deadline
• Packaging and other process-specific instructions

Send the product only to the authorized return destination provided by DSI. Unauthorized returns may be refused or returned to the sender.

11. Condition of Authorized Product Recovery

Keep and return all applicable materials identified in the authorization, including:

• The product and original product packaging
• Accessories, cables, adapters, manuals, and included components
• Labels and serial-number markings
• Shipping packaging and packing materials when requested

Customer-caused damage, missing components, altered serial numbers, or unauthorized modifications may affect an eligible claim. Conditions inappropriate to an approved transit-damage claim will not be applied to that claim.

12. Final-Sale and Non-Returnable Products

The following categories are non-returnable except where an eligible claim or applicable law provides a remedy:

• Software, license keys, and digital products
• Cloud services, subscriptions, and renewals
• Support contracts and warranty extensions
• Custom-configured, built-to-order, and special-order products
• Products configured specifically for a customer
• Opened or used goods where identified as non-returnable
• Clearance, liquidation, discontinued, or end-of-life goods identified as final sale

Final-sale status does not prevent an eligible claim where a product is defective, supplied incorrectly, damaged in transit, subject to an approved fulfillment correction, or otherwise subject to a remedy required by law. Any physical return or product recovery must still follow the applicable approved process. Product-specific final-sale status will be disclosed before purchase.

13. Approved Product-Recovery Shipping

DSI will arrange or cover approved return shipping when product recovery is required because of a confirmed DSI fulfillment error.

For transit-damage and defective-product claims, return freight follows the applicable claim, warranty, or RMA process. Any customer-paid return freight will be disclosed before the customer agrees to proceed.

Buyer-remorse and customer-error returns are not accepted.

14. Restocking and Process-Specific Charges

No DSI restocking fee applies when approved product recovery results from a confirmed DSI fulfillment error, an incorrectly supplied product, an approved transit-damage process, or an approved defective-product process.

15. Refunds

A refund is issued when it is the approved resolution for an eligible claim.

Approved refunds are issued to the original payment method and are normally submitted within 5–10 business days after final approval and, where applicable, receipt and inspection of the returned product. Banks, card issuers, and payment processors may require additional time before the credit appears.

Original shipping charges are refunded when the refund results from a confirmed DSI error, approved transit-damage claim, or where required by applicable law. Otherwise, original shipping charges may be non-refundable.

16. Contact and Claim Procedure

Email support@dunnoservicesinc.com to report a fulfillment, delivery, damage, defect, warranty, or RMA issue. Do not return a product before DSI confirms the next step.

Include the available information:

• Order number
• Customer or company name
• Product name and part number
• Serial number
• Description of the issue or discrepancy
• Photos of the product, packaging, shipping label, and visible damage
• Carrier, warranty, or RMA case number

DSI will review the information, identify the applicable process, coordinate the next steps, and remain the customer's point of contact.